Job Description:

• Oversee the roadmap, enhancements, and operational management of the firm’s Salesforce platform and related enterprise applications
• Manage and prioritize the product backlog, balancing business value, technical complexity, and organizational needs
• Facilitate backlog grooming, prioritization, and release planning using Agile methodologies
• Lead an enterprise applications Steering Committee to review priorities, guide governance, and align platform enhancements with the firm’s objectives
• Ensure the platform effectively supports integrated processes spanning sales, operations, project delivery, and finance
• Continuously evaluate new Salesforce capabilities, industry trends, and best practices to recommend strategic platform improvements
• Manage day-to-day Salesforce administration, including users, permissions, security, and data integrity
• Build and maintain scalable configuration such as flows, validation rules, custom objects, and Lightning features
• Ensure proper documentation, testing, and change management for all platform updates
• Partner with business stakeholders to translate needs into clear requirements, user stories, and process improvements
• Lead process mapping and optimization efforts, identifying automation and efficiency opportunities across the business
• Provide training, troubleshooting, and support to enhance user adoption and platform effectiveness
• Coordinate and manage external developers and contractors
• Define scopes of work, manage timelines, and ensure high-quality delivery aligned with platform standards
• Serve as the main point of contact for Salesforce support and third-party vendors

Requirements:

• 5-10 years of Salesforce experience across administration, product ownership, or business analysis roles
• Strong expertise with Salesforce Lightning, flows, custom objects, validation rules, and security
• Proven ability to manage a product backlog, Agile processes, and drive iterative delivery
• Experience coordinating or managing external developers or partners
• Solid understanding of data structures, data quality best practices, and reporting/dashboards
• Experience with Certinia (PSA) or similar enterprise applications preferred
• Experience supporting ERP systems and finance processes preferred
• Familiarity with integrations, APIs, and broader enterprise systems preferred
• Ability to translate business needs into clear requirements, user stories, and solutions
• Bachelor’s degree in computer science, information technology, or related field and/or combination of required education and experience
• Salesforce Certified Administrator required
• Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst, and additional Salesforce certifications preferred.

Benefits:

• Performance bonuses
• Comprehensive benefits package