At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in Canada… either from your home or in one of our offices… the decision is up to you. WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are referenceable. Our distinct company culture makes us a top employer, as well a premiere choice for our customers for the last eleven (11) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that the following values are manifested at all levels of our organization. SUMMARY We are seeking dynamic and motivated Salesforce Business Analyst to join our IT Productivity Solutions team. You will serve as a first point of contact with Salesforce users while also working closely with business leaders on strategic initiatives. RESPONSIBILITIES · Supports users through daily operational support, such as troubleshooting problems, answering system related questions, and providing train-the-trainer training as needed. · Manage enhancement requests and priorities · Manage the configuration, security administration, system updates, and overall functionality of the system including production and non-production environments · Work closely with operations teams to understand business processes, goals, gaps, and opportunities for system enhancements. · Lead or support the implementation of additional Salesforce modules or functionality · Perform ongoing process improvement in working closely with the business stakeholders. · Review requirements, analyse needs and perform recommendations on design, testing and deployment of new functionalities. · Updates and maintains system documentation REQUIREMENTS · 5 years of experience in a Salesforce Business Analyst or administrator role · Sandbox development and deployment to production · Experience in end-to-end testing · Data Loader for Salesforce · Salesforce Administrator, Platform App Builder certifications is an asset · Strong knowledge about all Salesforce components and development functionalities · Knowledge of quote to cash business processes · Experience in technical design · Great communication skills We are always looking for highly motivated, energetic, creative individuals who work well in a fast-moving team environment and are committed to excellence. WHAT’S IT LIKE TO WORK AT FRESCHE? Visit our Website and Apply Today: https://freschesolutions.com/careers/ FOLLOW US ON: LinkedIn: https://www.linkedin.com/company/fresche-solutions #LI-Remote