Mochi Foods is growing, and we're looking for a highly organized, customer-focused Sales & Operations Coordinator to join our team. This role is perfect for someone who enjoys building relationships with customers while also keeping day-to-day business operations running smoothly. You'll work directly with wholesale and retail customers, process orders, coordinate shipments, and support inventory and purchasing activities. As a small and fast-growing company, we are looking for someone who is proactive, detail-oriented, and excited to wear multiple hats.

What You'll Do

Serve as a primary point of contact for customer inquiries via phone and email Answer questions regarding products, pricing, availability, and shipping Help customers find the best products and solutions for their business Process customer orders and generate invoices Coordinate shipments with warehouses and logistics partners Monitor inventory levels and support purchasing activities Maintain accurate records for orders, purchase orders, and vendor communications Assist with inventory planning, forecasting, and operational reporting Collaborate with sales, operations, and warehouse partners to ensure excellent customer service What We're Looking For 1–4 years of experience in sales support, customer service, operations, supply chain, purchasing, or related fields Strong communication and relationship-building skills Strong Excel or Google Sheets skills Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Self-starter with a positive attitude and willingness to learn Comfortable working independently in a remote environment

Nice to Have

Experience in food & beverage, CPG, wholesale, retail, or manufacturing Familiarity with inventory management and purchasing workflows Experience with QuickBooks, Zoho CRM, Extensiv, NetSuite, or similar systems Experience working with warehouses, freight carriers, or suppliers Startup or small business experience Why Join Mochi Foods? Fully remote position Opportunity to work directly with a growing food brand Small team environment with high visibility and impact Diverse responsibilities and opportunities for professional growth Fast-paced, entrepreneurial culture where your ideas matter To Apply Please send your resume to: 📧 [email protected] Subject Line: Sales & Operations Coordinator Application We look forward to hearing from you! This is a remote position.