Make Tomorrow Better With Us

Overview

We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth. The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.

Key Responsibilities

Customer Support Respond promptly and professionally to customer inquiries via phone, email, and text Provide accurate information regarding products, services, pricing, and company policies Resolve customer concerns and complaints efficiently while maintaining professionalism Follow up with customers to ensure satisfaction and issue resolution Sales & Customer Engagement Identify customer needs and recommend suitable products or services Promote special offers, upgrades, or additional services when appropriate Generate leads and support sales initiatives through customer interactions Build positive relationships with customers to encourage repeat business and loyalty Meet or exceed sales goals, conversion targets, and customer satisfaction metrics CRM & Administrative Tasks Maintain accurate customer records within the CRM system Document interactions, sales activities, and follow-up actions Track customer feedback and communicate trends or opportunities to management Performance & Team Collaboration Meet productivity, response-time, and performance goals Collaborate with team members to improve customer experience and sales strategies Stay informed about company products, services, and promotions through ongoing training

Requirements

Skills & Qualifications Strong verbal and written communication skills Excellent customer service and interpersonal abilities Sales, upselling, or lead-generation experience is an asset Strong problem-solving and negotiation skills Comfortable using CRM software, email platforms, and communication tools Ability to multitask and work in a fast-paced environment What You Can Bring Strong organization and time management Clear communication skills Attention to detail Professionalism and reliability Comfort with remote tools Applicable to All AO / Globe Life Roles Reliable and predictable attendance Ability to work full time or part time depending on role requirements Professional communication and conduct Commitment to helping families Make Tomorrow Better How We Support You Training and mentorship Supportive operations team Opportunities for advancement A collaborative, mission driven environment