Job Description:

• Monitor and manage shared inboxes, ensuring timely responses to client enquiries.
• Prepare and issue client quotes accurately and efficiently.
• Enter and manage event orders within Ivy software, ensuring data accuracy.
• Maintain accurate records of client communications and event details.
• Support mass email campaigns, including list preparation, scheduling, and reporting.
• Conduct client and prospect research to support business development initiatives.
• Assist in pipeline tracking and updating CRM systems as required.
• Support follow-ups with prospective and existing clients.
• Prepare reports on enquiry volume, quotes issued, and conversion metrics.
• Reservation support utilising SevenRooms where applicable.
• Provide general sales administration support to the Events and Business Development team.

Requirements:

• 2+ years’ experience in Sales Administration, Events Administration, or Business Development Support
• Intermediate experience in sales admin environments
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience using Ivy software (highly regarded)
• Strong written communication skills
• Experience with SevenRooms reservation platform and related hospitality software systems.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.