Job Description:

• Complete case management assessments and develop care plans
• Collaborate with the care team to identify patient needs and coordinate care
• Document all patient interactions and care coordination activities
• Triage patient calls and electronic communications, escalating concerns as appropriate
• Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need
• Conduct medical reviews and gather additional patient history as needed
• Obtain and manage required patient consents and releases of information
• Educate and onboard patients into AptiHealth’s Medication Management Program
• Assess patient response to treatment and medications
• Connect patients with community resources and support services to address social determinants of health
• Conduct proactive telephonic outreach to patients based on clinical needs

Requirements:

• Active Registered Nurse (RN) license in New York required
• Graduate of an accredited nursing program; BSN preferred
• Certified Case Manager (CCM) certification preferred
• Behavioral health or psychiatric care experience strongly preferred
• Experience supporting care coordination and case management workflows
• Proficiency with Electronic Medical Record (EMR) systems and Microsoft Office applications
• Strong organizational, communication, and clinical triage skills
• Ability to work collaboratively within a multidisciplinary care team
• Comfortable working in a fast-paced, patient-centered virtual care environment

Benefits:

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Competitive Salary
• Work from home