Title: Revenue Cycle Spec, Cust Srvce & Collect - REMOTE Location: Midtown Org Unit: Self Pay Collection 1 Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $32.03 - $35.88 *As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices Position Summary Customer Service and Collections department of a respected academic medical institution that is deeply committed to exemplary patient care. Performs the day-to-day customer service activities within the centralized revenue cycle business office, responsible for ensuring customer satisfaction through timely and professional follow-up to customer inquiries and balances. Job Responsibilities Responsible for the review and follow-up of a large volume of self-pay patient accounts for resolution and prompt payment. Responsible for account discrepancies, variances, and credit validation across all departments. Responsible for reviewing insurance claim and registration edits, eligibility issues, denied and rejected claim follow up. Establishes and monitors patient payment plan patterns; alerts management on deviations. Assists with the development and implementation of strategies and procedures that will reduce denials, maximize reimbursements and promote faster payment. Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every caller. Serves as Liaison between WCM and NYP Global services for billing of professional services between entities. Assists in training current and new employees on the use of systems and departmental policies and procedures. Maintains established institutional and department policies and procedures, objectives and quality & safety standards. Respects and adheres to rules and regulations regarding patient confidentiality, HIPAA and handling PHI (Privileged Health Information). Performs other job related duties as required. Education High School Diploma Experience Approximately 3 years of medical billing and collections experience. Demonstrated knowledge of medical terminology. Working knowledge of third-party payor reimbursement - Medicare, Medicaid, Managed Care and Commercial Insurance. Previous related experience in an office setting Secured remote workspace that adheres to HIPPAA regulations and handling PHI. Knowledge, Skills and Abilities Excellent oral and written communication and inter-personal skills. Demonstrated ability to multi-task and prioritize in a rapidly changing environment. Demonstrated organizational skills and ability to pay close attention to detail. Previous experience using Epic or EMR Demonstrated ability with Microsoft Office – Excel. Licenses and Certifications Working Conditions/Physical Demands Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.