Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies, and they are seeking a Work from Home Inbound Customer Service Representative. The role involves providing customer support by addressing product-related concerns and requires a high level of computer knowledge to navigate multiple systems.

Responsibilities

• Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions

Skills

• Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• A PC or Laptop with a current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet with a minimum download speed of 4.0 MBPS and upload speed of 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Benefits

• Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
• Shift Premium pay for 2nd, 3rd, and Weekend shifts
• Holiday Pay for employees returning for their fifth consecutive season
• Safety and Attendance Incentives
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
• Flexible Work Schedules
• Paid training
• Employee discounts up to 50%
• Booster Discount Certificates that allow employees to purchase company products for free

Company Overview