Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience (CX) industry, supporting millions of customer conversations every day. They are seeking a Seasonal Customer Service/Technical Support representative to drive customer satisfaction through various communication channels and troubleshoot end user issues.

Responsibilities

• Drive customer satisfaction through inbound service calls, email, and/or chat
• Troubleshoot & resolve end user issues (technical support)
• Respond to inquiries related to account details, products, and services
• Navigate through multiple systems and tools when helping customers
• Recommend product solutions for unique customer needs

Skills

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must be able to complete a pre-employment background check with satisfactory results
• Work activity must be performed in a quiet and distraction-free location within the home
• Associates must have access to highspeed internet service through a hard-wired connection (i.e., via ethernet cable)
• Necessary equipment is provided by Foundever, though you may need to provide your own ethernet cable if your connection is over 6' from your workstation

Benefits

• Working from home
• Computer equipment provided
• Full-Time Schedule
• Flexibility of a seasonal role, with the opportunity to become permanent
• Hands-on, 100% paid training
• Internal Mobility (84% of our managers are promoted within)
• Employee discounts
• Referral bonuses
• EverBetter