Remote position: Ohio residency required HOURS: FULL TIME, WEEKEND COVERAGE REQUIRED TYPICAL SHIFT IS THURSDAY THRU MONDAY, 8AM-4PM PAY IS 16-18 AN HOUR, ALSO OFFERING BENEFITS AND PTO REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY Work From Home & Get Paid to Help People! Tired of choosing between weekend income and family time? Now you can have both! Join QTL Holdings, the trusted name behind One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing across Ohio, for a remote opportunity that fits your life. Why You'll Love This Role: 100% Remote - Work in your pajamas if you want! No cold calling, sales pressure, or inbound call taking! Growing Company - More hours can become available as we expand Make a Real Impact - Help families get their heating, cooling & plumbing fixed fast No Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions. What You'll Really Do:

• Sort and prioritize calls parked by our virtual call system (main responsibility)
• Take appropriate action, with a sense of urgency ( Assess, decide, and act)
• Make judgment calls on appointment priority and technician assignments
• Handle customer escalations that need a real person with good instincts
• Return calls to customers who already reached out to us
• Follow up with existing club members and warm leads
• Schedule appointments that get people the help they need
• Support our field heroes who keep Ohio homes comfortable

You'll thrive here if you:

• Don't freeze when something unexpected hits your screen
• Can read a situation, make a judgement call, and keep moving
• Actually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best)
• Know the difference between "this needs a manager" and "I've got this"
• Have worked in roles where hesitation costs something - time, safety, satisfaction, results

Backgrounds that translate well: Crisis response, healthcare coordination, customer service across multi-site operations, behavioral support, anywhere you had to assess, decide and act.