Note: The job is a remote job and is open to candidates in USA. GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, focusing on telehealth. The role involves executing user-centered design and validation activities in collaboration with various stakeholders to enhance usability and workflow alignment for Veterans and clinical users.

Responsibilities

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
• Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
• Participate in accessibility and usability forums supporting continuous product improvement
• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

Skills

• Bachelor's degree and 5+ years of experience or commensurate experience
• 3–6 years of relevant UX, usability, product design, or related experience
• Experience supporting usability evaluations, task-based testing, or user-centered product validation
• Experience collaborating with product managers, designers, and developers
• Understanding of user-centered design principles and workflow-based design thinking
• Strong written, analytical, facilitation, and communication skills
• Experience supporting healthcare, telehealth, or government digital products
• Experience supporting UAT planning or facilitation
• Experience with wireframes, prototypes, or interaction design artifacts
• Familiarity with accessibility principles and inclusive design
• Experience working within Agile product teams
• Knowledge of clinical workflows and healthcare operational processes preferred
• Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
• Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Company Overview