Note: The job is a remote job and is open to candidates in USA. DR AGENCY is seeking a dependable and customer-focused Customer Support Assistant to support their US customers. This role involves managing inbound calls, live chats, and emails while consistently delivering high-quality customer service in a fast-paced environment.

Responsibilities

• Handle inbound customer calls professionally and in a timely manner
• Respond to customer inquiries via live chat and email
• Resolve customer issues efficiently with a positive and empathetic approach
• Accurately document all customer interactions in the system
• Escalate complex or unresolved cases to the appropriate team when necessary

Skills

• Excellent English communication skills (written and verbal)
• Ability to multitask across calls, chats, and emails
• Strong problem-solving skills and attention to detail
• Reliable internet connection and a quiet, professional remote workspace
• Prior customer support experience is preferred but not required

Company Overview