Note: The job is a remote job and is open to candidates in USA. Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. They are seeking a Principal Transformation Consultant to lead customer engagement programs and implement large-scale networking projects, ensuring customer satisfaction and operational efficiency.

Responsibilities

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Lead end-to-end execution of customer engagement programs related to NVIDIA data center scale ensuring project timelines, SLAs and quality standards
• Drive technical strategy, planning, and execution with customers, internal collaborators, and partners
• Developing comprehensive technical delivery plans to optimize the customer experience to minimize operational disruptions, optimize cluster performance, increase customer resilience, pre-emptive maintenance, and drive overall smoother operations
• Engage and build internal and external customer relationships, understanding their needs and expectations, and effectively communicating delivery status, risks, and mitigation plans to ensure customer satisfaction
• Working with executives, engineering teams, and external partners and ensuring visibility and informed decision-making
• Organize and lead complex technical engineering-to-engineering (hardware and software) discussions
• Work closely with consulting, solutions, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on track to successful execution
• Embrace and support Computacenter’s mission and core values

Skills

• Bachelor's degree in Information Technology, Engineering, or related field (or equivalent experience)
• Deep customer savvy managing complex programs, especially with strategic customers with complex hardware and software architectures and requirements
• Superb leadership skills across broad and diverse functional teams
• Comfortable defining and driving customer programs with intimate understanding of dependencies, critical paths, key and critical landmarks, and results
• Legally eligible to work in the United States
• Experience with IT service delivery lifecycle and methodologies
• Ability to develop and maintain client engagements/relationships
• Ability to design in-depth, complex technical solutions
• In-depth knowledge of IT Infrastructure technology and its business application
• Excellent communication and presentation skills, with the ability to present at large internal and external audiences and at board level
• Knowledge of embedded systems and AI solutions is a plus

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Benefit plans to contribute to your good health, future financial security, and peace of mind

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