Note: The job is a remote job and is open to candidates in USA. Spencer's is a company focused on providing fun and building a positive workplace culture. They are seeking a Temporary Guest Services Technical Support Associate to provide support to guests and store associates in a high-volume call center environment, ensuring a positive service experience through effective communication and problem-solving.

Responsibilities

• Receive, log, and document support requests using established case management workflows
• Communicate clearly with guests, store associates, field team members, and internal partners to identify issues and determine appropriate resolution paths
• Follow flow charts, diagrams, and documented procedures to guide troubleshooting and determine next steps
• Identify and isolate issues to determine resolution options, including troubleshooting, escalation, or part replacement
• Assist store associates and field team members with ISE setup and animatronic troubleshooting using established guidelines
• Process and ship required parts to guests as needed
• Coordinate with partnering departments to ensure enhancements and defect corrections meet guest and store requirements
• Document trends, recurring issues, and resolutions for reporting and continuous improvement
• Perform other duties as assigned

Skills

• High school diploma or GED required; one to three months of related experience and/or training, or an equivalent combination of education and experience
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to collaborate with and support other associates and teams

Company Overview