Note: The job is a remote job and is open to candidates in USA. HawkBrook is seeking a friendly and motivated Customer Service Representative to join their Telecom Support team. The role involves handling customer inquiries and managing accounts, ensuring professionalism and care in every interaction.

Responsibilities

• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

Skills

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn

Benefits

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance program and wellbeing support
• Inclusive and supportive workplace culture

Company Overview