Note: The job is a remote job and is open to candidates in USA. Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Technology Solutions Analyst to support Operations at the Regional and Property level. The role involves working with various applications and ensuring proper processes for accurate accounting while providing timely support to client requests.

Responsibilities

• Monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction as needed with various corporate departments to ensure accurate corrections are made
• Daily interaction with CAD Team to ensure Yardi system performance
• Assist with instruction on proper processes and procedures within the system
• Recommendations to Management when additional training is needed with individuals
• Assist users as needed for reporting and accounting questions within the System
• Assist with system errors and data anomalies as needed on daily basis
• Assist with set up of users and permissions within the system
• User and vendor troubleshooting within the system
• Track trends of service requests and work with clients to mitigate recurring incidents
• Prepare and understand client metric and status reports
• Additional assignments and projects as needed
• Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
• Drive stakeholder communication and stimulate business project parties’ engagement

Skills

• Support to Operations at the Regional and Property level
• Experience with Yardi, Nexus, MRI, and ancillary applications
• Ability to monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction with various corporate departments to ensure accurate corrections are made
• Daily interaction with CAD Team to ensure Yardi system performance
• Assist with instruction on proper processes and procedures within the system
• Recommendations to Management when additional training is needed with individuals
• Assist users as needed for reporting and accounting questions within the System
• Assist with system errors and data anomalies as needed on daily basis
• Assist with set up of users and permissions within the system
• User and vendor troubleshooting within the system
• Track trends of service requests and work with clients to mitigate recurring incidents
• Prepare and understand client metric and status reports
• Drive stakeholder communication and stimulate business project parties' engagement

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life, and disability insurance programs
• Paid and unpaid time away from work
• Competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements

Company Overview

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