Note: The job is a remote job and is open to candidates in USA. Centers For Independence is a nonprofit organization focused on social services, and they are seeking a Technical Writer I. This role is responsible for providing documentation support for iLIFE operations and assisting with various projects based on business needs, including creating and maintaining internal and external documents.

Responsibilities

• Assists in creating and maintaining agency policy documents, work instructions, sample forms, and educational materials
• Assists in creating and maintaining management of documentation review process
• Support development of frameworks for template formatting, version control, and standardized terminology
• Assists with RFP and business development initiatives by providing ad hoc research and document development services
• Collaborate with internal teams and SME’s to conduct interviews and research to gain an in-depth understanding of interdependent work tasks
• Practices and promotes a safe and positive workplace
• Follows agency and internal departmental policies and procedures
• Ensure output is high quality, reliable, and valid at all times
• Other duties, special projects as assigned

Skills

• Bachelor's degree in English, Journalist, Communications, or Technical Communications or equivalent experience
• At least one year of experience in technical writing or training documentation role
• At least four years' experience demonstrated providing administrative and organizational skills and ability
• Strong written and verbal communication skills
• Ability to use word processing, document design, image manipulation, email software applications, Microsoft Visio, Excel, PowerPoint, etc
• Ability to organize and prioritize numerous assignments simultaneously
• Ability to work with internal teams to obtain an in depth understanding of work tasks and processes of several interdependent teams
• Ability to effectively interview users and subject matter experts to gather data for documentation
• Ability to analyze existing and new content for usability and accessibility
• Ability to write easy to understand user guides, document samples, handouts, training materials, etc
• Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight

Company Overview

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