Note: The job is a remote job and is open to candidates in USA. Piper Companies is seeking a Technical Writer to support an enterprise infrastructure and engineering team within a fast-growing technology-driven industry. The Technical Writer role is ideal for a detail-oriented professional with strong experience in networking, IT automation, and process mapping who can translate complex systems into clear, actionable documentation.

Responsibilities

• Document complex network topologies, automation pipelines, and infrastructure as code (IaC) environments to support engineering teams and end-users
• Partner with SMEs to design, map, and document operational workflows, playbooks, and procedural processes
• Build and maintain a centralized documentation repository in Confluence, organizing spaces, templates, and navigation for usability
• Translate technical networking concepts into clear SOPs, MOPs, and step-by-step user guides for varying audiences
• Manage document version control, ensuring updates reflect evolving infrastructure and automation scripts
• Collaborate with network engineers, DevOps teams, and IT stakeholders to validate accuracy prior to publication

Skills

• 3+ years of experience as a technical writer within IT, networking, cloud, or engineering environments
• Strong understanding of networking fundamentals including routing, switching, and firewalls
• Experience with automation tools such as Ansible, Terraform, and CI/CD pipelines
• Hands-on experience with diagramming tools such as Visio, Lucidchart, or Draw.io, and publishing within Confluence
• Exceptional written and verbal communication skills with the ability to simplify complex technical concepts
• Bachelor's degree in Technical Writing, Communications, Computer Science, or equivalent experience
• Experience working in Agile/Scrum environments
• Familiarity with Jira, GitHub, or similar ticketing/version control systems

Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
• Remote work flexibility

Company Overview

Company H1B Sponsorship