Note: The job is a remote job and is open to candidates in USA. Vidorra Consulting Group is hiring a Technical Project Manager to provide operational support for Planisware in the Pharmaceutical Research & Development sector. The role involves ensuring system operations, data management, user support, and facilitating change management while collaborating with business and technical teams.

Responsibilities

• Provide day-to-day operational support for the Planisware platform; Manage user access, incident resolution, and support requests within agreed SLAs
• Maintain portfolio data integrity and support business reporting requirements; Conduct user training, onboarding sessions, and office hours
• Able to independently handle all Planisware Operational Support PM; Provides regular updates, proactive and due diligent to carry out responsibilities
• Develop, maintain training documentation, user guides, and knowledge articles; Support system releases, User Acceptance Testing (UAT), and change management activities
• Coordinate with business and IT teams to ensure successful implementation of enhancements; Support governance meetings, planning cycles, and portfolio review processes
• Monitor platform usage and promote best practices for data quality and system adoption; Identify opportunities for process improvements and operational efficiencies
• Communicate effectively with internal and customer stakeholders; Strong interpersonal skills to build and maintain productive relationships with team members
• Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently; Experience in Agile/Scrum with exposure to tools - Jira/Azure DevOps

Skills

• Planisware Administration & Operational Support
• Stakeholder & User Support
• Training & Change Management
• User Acceptance Testing (UAT)
• Reporting & Governance
• Process Improvement
• Provide day-to-day operational support for the Planisware platform
• Manage user access, incident resolution, and support requests within agreed SLAs
• Maintain portfolio data integrity and support business reporting requirements
• Conduct user training, onboarding sessions, and office hours
• Able to independently handle all Planisware Operational Support PM
• Develop, maintain training documentation, user guides, and knowledge articles
• Support system releases, User Acceptance Testing (UAT), and change management activities
• Coordinate with business and IT teams to ensure successful implementation of enhancements
• Support governance meetings, planning cycles, and portfolio review processes
• Monitor platform usage and promote best practices for data quality and system adoption
• Identify opportunities for process improvements and operational efficiencies
• Communicate effectively with internal and customer stakeholders
• Strong interpersonal skills to build and maintain productive relationships with team members
• Problem-Solving and Analytical Thinking
• Capability to troubleshoot and resolve issues efficiently
• Experience in Agile/Scrum with exposure to tools - Jira/Azure DevOps
• Microsoft Excel
• Power BI
• Project coordination and organizational skills
• Documentation and SOP creation
• ServiceNow
• Jira or similar ticketing tools
• Training and knowledge sharing
• Analytical problem-solving and continuous improvement
• Understanding of Pharmaceutical R&D processes

Company Overview

Company H1B Sponsorship