Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI. The Technical Program Manager, Enterprise will oversee the delivery of a transformative enterprise platform, managing complex workstreams and collaborating with various teams to ensure successful implementation and customer satisfaction.

Responsibilities

• Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion
• Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals
• Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support
• Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope
• Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged
• Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
• Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams
• Lead User Acceptance Testing (UAT) to validate platform functionality and usability
• Deliver onboarding programs, including: End-user training for operational staff. Executive training for leadership teams
• Leverage change management principles to ensure training programs drive adoption and minimize disruption
• Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
• Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success
• Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in
• Drive user adoption through proactive change management, hands-on support
• Provide break-fix triage during platform deployment to address critical issues
• Monitor system performance and uptime to ensure reliability for customers
• Conduct regular status meetings with customers to gather feedback and ensure satisfaction
• Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback
• Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities
• Build strong relationships with enterprise stakeholders to ensure alignment and success

Skills

• Bachelor's degree, Business, Computer Science, or a related field
• 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives
• Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
• Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
• Experience managing complex, cross-functional programs with enterprise customers in regulated industries
• Expertise in project management tools (e.g., Jira, Asana, MS Project)
• Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
• Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.)
• Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement
• Excellent communication and stakeholder management skills, bridging technical and business teams
• Ability to design and deliver training programs and collateral for diverse user groups
• Proficiency in configuring workflows, permissions, and reports in enterprise platforms
• Strategic thinker with a customer-centric approach to delivering high-impact solutions
• Detail-oriented with strong problem-solving and risk management skills
• Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement
• PMP, Agile, or similar change management certification preferred

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.
• Please note the above benefits & perks are for full-time employees

Company Overview

Company H1B Sponsorship