Note: The job is a remote job and is open to candidates in USA. NAM Info Inc is seeking a skilled Technical Lead for NICE CXone Contact Center Solutions. The role involves working with cross-functional teams to support and implement complex agency contact center solutions.

Responsibilities

• Confident in a client-facing role and possess the ability to manage multiple stakeholders

Skills

• Skilled Technical Lead NICE CXONE InContact Contact Center Engineer (Cloud)
• Ability to work with cross-functional teams and agency business teams to support and implement complex agency contact center solutions
• Confident in a client-facing role and possess the ability to manage multiple stakeholders
• 5+ years of experience with NICE InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant)
• 3+ years of experience with NICE CXone Studio
• 5+ years of experience developing, maintaining, and troubleshooting web service API calls

Company Overview

Company H1B Sponsorship