Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions. They are seeking a Customer Support Specialist to provide frontline support for their reliability software, assisting customers with inquiries and troubleshooting issues while contributing to a collaborative team environment.

Responsibilities

• Provide frontline support for Fluke Reliability software in a Microsoft and web‑based environment
• Respond to customer inquiries via phone, email, chat, and web meetings
• Diagnose, troubleshoot, and clearly explain solutions to software‑related issues
• Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
• Collaborate closely with teammates to deliver a consistent, high‑quality support experience
• Contribute to customer‑facing documentation and knowledge base articles
• Participate in software testing and feedback to help ensure new releases are ready for customers
• Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity

Skills

• Ability to communicate clearly and professionally in English (written and verbal)
• Strong problem‑solving and analytical skills
• Comfort learning and explaining technical concepts to a non‑technical audience
• Ability to work independently while collaborating effectively within a team
• Strong organizational skills and ability to work in a fast‑paced environment
• Bachelor's degree (or equivalent practical experience)
• Customer service or technical support experience
• Mechanical aptitude or interest in industrial or reliability‑focused software
• Database knowledge or experience
• Spanish language skills

Benefits

• Hands‑on training and deep exposure to industry‑leading reliability software
• Clear career development paths and internal mobility opportunities
• Supportive, team‑oriented culture that values learning and knowledge sharing
• Opportunity to work with customers across a wide range of industries
• Competitive compensation and benefits package
• A workplace committed to inclusion, respect, and equal opportunity for all employees

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