Note: The job is a remote job and is open to candidates in USA. Base is an AI Customer Engagement platform that helps B2B companies create a Customer-led Growth framework through AI-powered lifecycle experiences. They are seeking a technically minded, AI-forward Customer Success Manager to help customers maximize value from the Base platform through strategic guidance, workflow design, and hands-on solution delivery.

Responsibilities

• Manage a portfolio of customer accounts
• Understand customer goals, workflows, and business objectives
• Drive adoption, value realization, and long-term customer success
• Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases
• Act as a trusted advisor and partner to customer stakeholders
• Train and enable customers on platform capabilities and best practices
• Innovate and help companies create GOAT-level customer programs and experiences
• Design customer experiences and programs with our vibe-coding studio and agentic /standard workflows and automations within the platform
• Independently lead basic integrations, smaller implementations, module launches, and expansion projects
• Partner with onboarding resources on larger or more complex deployments, and with R&D teams when advanced technical support is required
• Leverage AI tools and automation to increase productivity and customer impact
• Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities
• Surface customer feedback, product gaps, and emerging use cases to internal teams
• Contribute ideas that help scale customer success operations through AI and automation

Skills

• 4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies
• A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills
• Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions
• Strong communication skills and confidence working directly with customers
• Comfortable operating independently in a fast-moving environment
• Curious, proactive, and eager to learn new technologies and use cases
• Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps- a plus!

Company Overview