Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to protect life through their ecosystem of devices and cloud software. The Technical Account Manager will be responsible for managing the day-to-day relationship with key customers, providing technical expertise, and ensuring customer satisfaction while driving product adoption and operational readiness.

Responsibilities

• Achieve mastery of all Axon technologies and products
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• Provide tier-2 technical support
• Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners to support growth within the customer account
• Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
• Maintain customer confidence, especially in high-pressure situations
• Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Support customer deployment activities, implementation planning, product adoption, and operational readiness
• Deliver customer training related to relevant Axon products, workflows, and integrations
• Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Skills

• Bachelor's degree or equivalent work experience
• 3+ years of experience working with major city, enterprise, or similarly complex customers
• Proven track record of successfully managing customer relationships and technical projects
• Experience with project management and product deployment
• Understanding of SaaS, cloud providers/solutions, virtualization, and storage
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
• Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
• Unmatched analytical, strategic, and creative problem-solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Detail-oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and excel in high-stress situations
• Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
• Must be able to pass any required agency background check
• Possess a valid driver's license
• Have access to reliable transportation
• Experience managing a public safety Axon program
• Experience with program management and progress reporting
• Knowledge of JIRA and Microsoft Dynamics
• Knowledge of CCTV, VMS, and IP cameras
• Experience working closely with sales and support teams
• Experience in networking and telecommunications
• Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
• Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows
• Experience coordinating across internal and external stakeholders in complex customer environments

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

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