Note: The job is a remote job and is open to candidates in USA. ClickHouse is a fast-growing private cloud company recognized on the 2025 Forbes Cloud 100 list. They are seeking a Technical Account Manager Architect who will provide consultative support and oversight for enterprise customers, assist with escalated support cases, and lead projects to ensure customer success.

Responsibilities

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
• Provide architectural, technical, and migration guidance and assistance
• Lead projects, escalations, and meetings to enable ongoing user/customer success
• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
• Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Assist with hiring and mentoring new team members
• Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

Skills

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
• 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems (DBMS)
• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Company Overview

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