Note: The job is a remote job and is open to candidates in USA. Scout Global is an AI Financial Services start-up seeking an experienced Technical Account Manager to assist enterprise customers in adopting and scaling AI solutions. The role involves leading customer implementations, managing delivery, and optimizing AI capabilities to ensure projects deliver real business value.

Responsibilities

• Lead the end-to-end delivery of AI projects for enterprise customers
• Work with customers to understand their goals, processes, and technical requirements
• Help customers integrate and optimise AI solutions within their operations
• Track project success and use data to drive improvements and customer value
• Support technical discussions, solution design, and implementation planning
• Partner with internal product, engineering, and commercial teams to deliver great customer outcomes
• Build scalable onboarding and implementation processes
• Manage project risks and ensure high standards for quality and delivery
• Act as the voice of the customer, sharing feedback to help shape future product development

Skills

• 3–5+ years of experience in technical account management, technical delivery, solutions consulting/engineering, implementation, or a similar customer-facing role
• Proven experience managing complex projects and multiple stakeholders
• Good technical understanding of APIs, integrations, and enterprise software
• Major passion for AI inside and outside of work
• Comfortable working closely with engineering and product teams
• Data-driven and able to use insights to improve outcomes
• Strong communication and relationship-building skills
• Customer-focused and passionate about delivering measurable results
• Comfortable working in fast-paced, evolving environments
• A practical problem solver who enjoys tackling new challenges
• Excited by the opportunity to help businesses adopt AI and transform the way they work
• Based in NY and happy to travel

Company Overview