Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a company focused on creating a safer, sustainable, and more connected world. The Customer Service Supervisor I is responsible for managing the Customer Service team, focusing on performance management, process improvements, and maintaining customer relationships to enhance satisfaction and drive sales.

Responsibilities

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
• Developing self-directed teams that provide excellent service to our Customers
• Meeting customer requirements by implementing the most efficient processes available
• Reinforcing a positive team atmosphere
• Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
• Independently, or as a team member, investigates and resolves Customer issues
• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
• Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
• Performing various administrative tasks inherent in the position

Skills

• High School or Equivalent
• 3-5 years of employment experience
• Current US citizenship or US lawful permanent residency (green card)
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong analytical skills
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Ability to work with all levels within the Supply Chain
• Strong strategic thinker
• Time management
• Attention to detail
• Strong organizational skills
• Strong written business and technical communication skills
• Assesses personal performance against established measures using strong analytical skills
• Project management skills in execution of business process projects
• Proven ability to engage others and develop strong, positive working relationships
• Strong customer orientation
• Ability to work well with little supervision
• Ability to train and develop junior staff
• Bachelor's degree strongly preferred
• 2-4 years' experience in Customer Service role or prior related work
• Prior supervisory experience preferred
• Familiar with Lean/Six Sigma methodologies

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

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