Note: The job is a remote job and is open to candidates in USA. Connection Services has a fantastic opportunity for a Supervisor of Operations, working remotely. The Supervisor of Operations is responsible for leading overnight operations within a fast-paced, high-volume service delivery environment, ensuring multiple concurrent workstreams remain on schedule and meet quality standards.

Responsibilities

• Leads Overnight Operations
• Oversees multiple concurrent workstreams in a fast-paced, high-volume environment
• Maintains real-time awareness of operational status, risks, and dependencies
• Ensures execution stays aligned to defined schedules and service expectations
• Drives Decision-Making & Escalations
• Acts as the primary escalation point during overnight operations
• Resolves complex issues involving internal teams, partners, and field resources
• Makes timely decisions that balance schedule, quality, and risk
• Optimizes Resources & Workload
• Manages and adjusts resource allocation across concurrent activities
• Prioritizes work dynamically to prevent bottlenecks and delays
• Ensures teams remain focused on the highest-impact activities
• Ensures Quality & Execution Standards
• Validates completion of required deliverables before work is closed out
• Enforces adherence to operational playbooks and documentation standards
• Conducts shift-level quality checks and ensure clean handoffs
• Supports Customer & Stakeholder Experience
• Communicates clearly with internal teams and stakeholders
• Ensures issues impacting delivery are addressed quickly and effectively
• Helps maintain a consistent, reliable service experience
• Manages Incidents & Risk
• Leads response efforts for operational disruptions, escalations, or incidents
• Assesses risk in real time and determine appropriate course of action
• Maintains control of the operation under pressure and changing conditions

Skills

• Proven ability to work in high-volume, time-sensitive environments
• Strong decision-making skills with ability to respond quickly under pressure
• Excellent communication and coordination skills across distributed teams
• Experience supporting technology deployments, field services, or infrastructure programs
• Familiarity with escalation management and incident response frameworks
• Experience working with remote teams, vendors, or field technicians
• Ability to work overnight shifts on a consistent basis

Benefits

• 3 weeks of paid PTO
• Tuition reimbursement
• A 401(k)
• Comprehensive medical, dental and vision coverage
• Excellent opportunities for career growth
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• A generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days

Company Overview