Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve. The Strategy & Analytics Lead Analyst will support critical analytical work to enhance customer experience and strategic priorities within the Client & Customer Experience team. This role involves developing business cases, leveraging data for insights, and influencing senior leadership with actionable recommendations.

Responsibilities

• Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
• Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
• Evaluate business opportunities and make strategic recommendations
• Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives
• Ground analysis in data as much as possible
• Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis
• Distill complex analytical work into key insights, recommendations, and next steps
• Partner extensively across Cigna
• Work closely with Operations, Tech, Finance, and business teams
• Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!

Skills

• Bachelor's degree (math, economics, statistics, engineering, business or related field preferred)
• One year of relevant management consulting or analytics experience
• Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
• Strong communication (oral and written), presentation, and facilitation skills
• Ability to structure project plans and independently manage to deadlines
• Ability to partner across organizations and roles to influence and deliver work
• Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
• Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
• Relevant healthcare experience
• Relevant experience in Operations and/or Customer Experience roles

Benefits

• Annual bonus plan
• Medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence

Company Overview

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