Note: The job is a remote job and is open to candidates in USA. Pyramid Pharma Services is seeking a Strategic Partnerships & Business Development Account Manager who will report to the Vice President of Business Development. This role is responsible for managing strategic partnerships and key customer accounts while driving long-term revenue growth through exceptional account management and partner engagement.

Responsibilities

• Serve as the primary relationship manager for strategic CDMO, technology, and service partners
• Develop and execute partnership plans that drive referral opportunities and joint business development initiatives
• Coordinate quarterly business reviews and executive meetings with strategic partners
• Monitor partnership performance and identify opportunities to expand collaboration
• Manage assigned commercial customer accounts following contract execution
• Serve as the primary commercial point of contact throughout the customer lifecycle
• Coordinate internal resources to ensure successful project execution and customer satisfaction
• Lead regular business reviews with assigned customers
• Identify opportunities for additional programs, lifecycle management projects, technology transfers, and commercial expansion within existing accounts
• Develop account growth strategies aligned with customer objectives
• Support contract renewals and amendments
• Build strong, long-term customer relationships
• Resolve commercial issues by coordinating with Operations, Quality, Project Management, and Technical Services
• Monitor customer satisfaction and implement continuous improvement initiatives
• Work closely with Business Development to ensure seamless transition from opportunity to execution
• Support proposal development and commercial negotiations for existing customers
• Maintain accurate account plans and opportunity information within Salesforce
• Monitor customer pipelines, competitive activity, and emerging opportunities
• Identify trends that support future partnership and account growth strategies
• Collaborate with Marketing on customer success stories, testimonials, conference activities, and joint partner initiatives
• Represent Pyramid at conferences, industry meetings, and customer events

Skills

• Bachelor's degree in Life Sciences, Business, or related field
• 5+ years of experience in pharmaceutical, biotech, or CDMO account management, alliance management, or business development
• Experience managing strategic customer relationships and external partnerships
• Excellent communication, relationship-building, and project coordination skills
• Approximately 20% travel
• Strong understanding of pharmaceutical development and manufacturing

Company Overview