Note: The job is a remote job and is open to candidates in USA. Pacer Group is seeking a Storage Engineer to support Dell-based AI infrastructure in a high-performance data center environment. The role involves providing onsite support for Dell server infrastructure, troubleshooting GPU-related performance issues, and coordinating with Dell Support for hardware replacements.

Responsibilities

• Provide onsite support for Dell server infrastructure
• Troubleshoot and support GPU-related performance and thermal issues (NVIDIA systems)
• Collect and extract logs from data center systems for engineering and vendor analysis
• Coordinate with Dell Support for hardware replacement and escalation
• Support hardware swaps and basic rack-level operational tasks when required
• Assist in reducing support backlog by improving onsite responsiveness
• Document processes, create runbooks, and maintain operational SOPs
• Work closely with AI infrastructure and engineering teams (Zoom / AI group environment)
• Support ongoing system health monitoring and incident resolution activities

Skills

• Hands-on experience with Dell Servers
• Strong understanding of Dell support processes, escalation, and RMA workflows
• Data center troubleshooting and hardware support experience
• Ability to collect and analyze system logs from production environments
• Familiarity with GPU-based infrastructure
• Understanding of server performance, thermal issues, and hardware degradation scenarios
• Experience working in onsite data center environments
• Ability to support incident response and operational troubleshooting

Benefits

• Medical
• Dental
• Vision
• 401(k)

Company Overview

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