Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company aiming to streamline care delivery across various specialties. They are seeking a Staff/Principal Product Manager to own the product strategy and delivery for the identity and access layer, focusing on how users authenticate and how patient identities are resolved across systems.

Responsibilities

• Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business goals
• Own the strategy and roadmap for identity, authentication, and authorization across workforce, customer, and patient populations
• Own the Auth Platform — OAuth2/OIDC flows, RBAC, enterprise IdP federation, OAuth scope catalogs as customer-facing contracts
• Own the Patient Identity — the layer that identifies a patient consistently across tenants and EHRs while enforcing platform-wide decisions about that identity
• Stay technical and hands-on. Spend 20%–30% of your time in architecture reviews, schemas, sequence diagrams, and event contracts. Author relevant artifacts with your team and pressure-test trade-offs before commitments get made
• Build with AI in the loop. Use Claude Code, Cursor, or equivalent agents as daily collaborators — prototyping schemas, scaffolding flows, and querying the codebase. We're hiring a PM who also has a passion for building
• Treat compliance as a product requirement. HIPAA, PHI handling, and cross-tenant identity decisions are gates on the roadmap
• Partner cross-functionally with Engineering, Security, Compliance, SRE, and the domain PMs consuming identity & auth services

Skills

• 7+ years of product management, including 3+ as a senior, staff, or principal PM owning platform or infrastructure products
• Track record as the product owner for an identity, authentication, or authorization platform in B2B SaaS or B2B2C — you've shipped, not just specced, what real customers integrate against
• Working fluency with the modern IdP landscape (Okta WIC, Auth0, or equivalent) and the standards underneath — OAuth2, OIDC, JWT, SAML, and enterprise IdP federation patterns
• Strong product judgment for identity in regulated industries — HIPAA, PHI handling, and RBAC for high-blast-radius decisions like cross-tenant identity resolution
• Demonstrated fluency building with AI coding agents (Claude Code, Cursor, or equivalent). Show us a repo, PRD, or prototype where AI was a real collaborator in the process
• Skilled at aligning engineering, security, compliance, and executive stakeholders around a single identity strategy
• Experience in healthcare, fintech, or other highly regulated industries
• Experience shipping a CIAM product surface with self-service organization administration (member management, M2M client lifecycle, enterprise IdP federation setup)
• Experience modernizing legacy identity systems or migrating authentication platforms without breaking existing consumers

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Overview