Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company dedicated to transforming the home services industry through innovative technology. They are seeking a Staff Product Designer to focus on Back Office and Commercial experiences, where the role involves solving complex problems and designing user-centric solutions. The successful candidate will collaborate with various teams and mentor junior designers while contributing to the development of a leading SaaS product.

Responsibilities

• Develop deep expertise across multiple product's problem areas
• Quickly prototype solutions to visual and interaction problems
• Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction
• Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
• Talk to users and understanding their problems and current pain-points
• Design experiences that are simple, elegant, and solve real problems
• Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Validate product ideas through experimental design and research approaches
• Ship valuable and high-quality work without sacrificing speed
• Help more junior designers develop empathy for our users and advocate for our users’ needs
• Represent our users in product strategy and roadmap discussions
• Review product design work and give constructive feedback
• Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team

Skills

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them
• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Experience collaborating with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the 'why' behind your design rationale

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Company Overview

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