Note: The job is a remote job and is open to candidates in USA. The American Heart Association is dedicated to improving cardiovascular health and is seeking a Senior Program Manager in Health Science to support their National Center office. This role involves providing advanced account services, engaging with healthcare clients, and managing program implementations to enhance quality improvement in health services.

Responsibilities

• Provide Get with The Guidelines® (GWTG) and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities
• Responsible for leading post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort
• Responsible for daily operations and implementation of client supported projects, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals
• Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training
• Able to apply knowledge to the field of account management responsibility
• Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success
• Provide exceptional account support to build and maintain a positive relationship in collaboration with region American Heart Association staff and leadership
• Review program participation and opportunities for expansion into additional quality programs
• Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive service line positions as well as essential relationships with front line leaders and data abstractors
• Organize, plan, and deliver both accredited and non-accredited workshops
• Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities
• Document activities in customer relationship management tools such as Microsoft Dynamics
• Provide access and delivery of information through GWTG Registry Platform and other Health IT systems
• Record and report on account interactions and execution of the supported initiative including tracking progress and reporting
• Consult with appropriate hospital teams to identify and resolve quality measures compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
• Facilitate learning collaborative style meetings among groups of hospitals to identify strategies to achieve guideline directed medical therapy for heart failure patients and develop products and strategies to disseminate successful care models to a national network
• Work with hospitals to identify research opportunities using our products to further advance the field of heart failure

Skills

• Bachelor's degree in health-related field, Master's degree preferred
• 5 + years of relevant experience
• Required to be located in the Midwest region, preferably greater Milwaukee, Chicago, or St. Louis area
• Experience in Get With The Guidelines with a focus in Heart Failure
• Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects, or a national cardiac clinical quality improvement program that incorporates data capture within process improvement framework
• Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke
• Excellent skills in advanced PowerPoint, Word and Excel and delivering presentations to both large and small groups
• Strong interpersonal and relationship-building skills
• Confident in working virtually with customers through platforms such as MS Teams and Zoom
• Excellent oral and written communication
• Ability to travel occasionally, with some overnight stays
• Certified Professional in Healthcare Quality (CPHQ)
• Lean and Six Sigma skills are a plus
• Experience in collaborative learning groups
• Experience in healthcare quality improvement systems
• Familiarity with Systems of C