Note: The job is a remote job and is open to candidates in USA. Peloton Interactive provides a seamless experience for its members and is seeking a Sr. Manager, Incident Management and Site Reliability Engineering to lead the team responsible for critical business lifecycles. This role involves managing a team of Site Reliability Engineers to ensure the resilience and scalability of their global SaaS ecosystem and improving business continuity through proactive engineering and observability.

Responsibilities

• Lead, mentor, and grow a team of SREs. Conduct 1:1s, define career growth paths, and foster a culture of high accountability and psychological safety
• Transition from reactive support to proactive engineering. Align the team’s quarterly goals with broader Finance and Supply Chain digital transformation initiatives
• Architect observability across complex business paths (e.g., ensuring a customer order flows from e-commerce through supply chain into the financial ledger)
• Partner with business owners to define and track Service Level Objectives (SLOs) and Error Budgets for critical SaaS integrations
• Own the Major Incident Response process for corporate systems. Ensure "War Rooms" are efficient and result in actionable improvements
• Lead the Root Cause Analysis (RCA) process, ensuring a culture of continuous learning and systematic "toil" reduction
• Oversee the reliability of API-driven connections and identity management (Okta/Azure AD) across our tech stack
• Champion "Infrastructure as Code" (IaC) to automate manual hand-offs between business systems using Python, Go, or Terraform

Skills

• 8+ years in SRE, DevOps, or Production Engineering, with 2+ years of direct people management experience
• Deep understanding of Order-to-Cash or Procure-to-Pay cycles. You can translate a 'database lag' into its specific impact on warehouse shipping or financial reconciliation
• Management of enterprise ecosystems (NetSuite, SAP, Workday, Salesforce)
• Solid grasp of Networking (SD-WAN, VPNs), Identity (IAM), and Endpoint Management
• Proficiency with Datadog, Splunk, New Relic, or Prometheus
• Proven ability to communicate technical risk to non-technical stakeholders (CFO, General Counsel, Head of People)

Benefits

• Annual equity awards
• Employee Stock Purchase Plan
• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance

Company Overview

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