Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. The Senior Director, Design & User Experience will ensure all product interactions are intuitive and aligned with customer needs, driving a unified experience strategy across teams and advancing UX as a strategic capability.

Responsibilities

• Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum
• Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes
• Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams
• Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation
• Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements
• Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
• Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making
• Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices
• Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
• Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards
• Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams
• Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed
• Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction

Skills

• 10+ years of experience in UX, content design, or product design within complex B2B technology environments
• 5+ years leading multi-disciplinary design and research organizations at scale
• Bachelor's degree in UX, Design, Information Technology, or a related field
• Proven experience operating at the executive level within Product and Engineering organizations, influencing strategy and outcomes
• Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and principal-level talent
• Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams
• Strong understanding of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains
• Experience integrating AI and emerging technologies into user experiences and team workflows
• Master's degree in UX, Design, Information Technology, or a related field

Benefits

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Company Overview