Note: The job is a remote job and is open to candidates in USA. ClearCaptions, LLC is dedicated to improving the lives of seniors and their caregivers through innovative communication solutions. The Sr. Business Systems Administrator will support and optimize business operations with a primary focus on Salesforce administration, managing system configurations, user management, and enhancing workflows to drive efficiency and growth.

Responsibilities

• Oversee the day-to-day operation and maintenance of Salesforce
• Develops, implements and manages Salesforce configurations, customizations, and workflows
• Identifies opportunities for automation and process improvements within Salesforce
• Partners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency
• Troubleshoots and resolves any integration issues to maintain the integrity of our business processes
• Provides technical support and troubleshoots issues for Salesforce users across departments
• Develops and delivers training materials and sessions to enhance user adoption and proficiency
• Partners with stakeholders to understand business needs and translate them into Salesforce solutions
• Monitors system performance and recommends improvements for scalability
• Maintains compliance with company policies, industry regulations, and data security best practices
• Partners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations
• Acts as the primary point of contact for Salesforce-related inquiries and support requests
• Collaborate with end-users to understand their issues and provide timely resolutions
• Partners with IT Operations and development teams to escalate and resolve system issues efficiently
• Conducts QA testing for new tools and applications, ensuring they meet established standards and requirements
• Leads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives
• Provides detailed feedback to the development teams on any identified issues during testing
• Works on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements
• Manages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines
• Performs all other duties as assigned

Skills

• A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered
• A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required
• Salesforce Administrator Certification (ADM-201) is required
• Experience with user management, permission sets, profiles, and role hierarchy
• Ability to troubleshoot issues and optimize system performance
• Experience with third-party integrations and APIs
• Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud
• Familiarity with data migration, import/export tools (Data Loader), and reporting tools
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes
• Excellent verbal and written communication, presentation, and problem-solving skills
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
• Willingness and ability to work flexible hours as needed
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack)
• Experience working in a call center, customer service, or sales-driven organization is a plus
• Knowledge of quality assurance processes and experience in conducting UAT
• Familiarity with Jira for tracking and managing tasks

Benefits

• For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

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