Note: The job is a remote job and is open to candidates in USA. Sangoma is a company that builds technology to keep businesses connected, specializing in UCaaS and CCaaS solutions. They are seeking an Engineering Manager who will lead a team of senior software and infrastructure engineers to enhance their UCaaS voice platform, ensuring operational excellence and driving outcomes through collaboration and effective leadership.

Responsibilities

• Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
• Partner with Product Management to define goals, set priorities, and translate strategy into execution
• Drive planning and delivery of new features and services while maintaining operational excellence
• Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
• Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
• Champion best practices in infrastructure as code, reproducibility, automation, and observability
• Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
• Strengthen monitoring, alerting, and system visibility across our VoIP environment
• Ensure voice infrastructure is highly available, scalable, and resilient
• Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
• Lead a high-performing remote team with trust, ownership, and clear communication

Skills

• 5 years of software, infrastructure, SRE or platform engineering experience
• Leadership and initiative
• Ability to lead a remote-work team
• Organized and detail oriented
• Experience working in a Linux or UNIX-like environment
• Experience with Infrastructure as Code tooling, such as Ansible or Docker
• Relational Databases such as MySQL or PostgreSQL
• Experience with version control using Git
• Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
• English fluency and strong writing skills
• Experience with cloud infrastructure such as AWS or OpenStack
• Proficient with VoIP (SIP, RTP and other real-time communication protocols)
• Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
• Experience with programming languages such as PHP or Lua

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Employee Stock Purchase Plan after one year of service.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high growth career opportunities

Company Overview