Note: The job is a remote job and is open to candidates in USA. National Grid is a company focused on keeping people connected and society moving. They are seeking an innovative and strategic Software Engineering Manager for their Maximo team to oversee the implementation of a new MAS 9 Maximo system and ensure ongoing support for the platform.

Responsibilities

• Lead the design, development, maintenance, and enhancement of business applications, ensuring strict oversight of technical design and adherence to standards
• Lead the support and upkeep of all associated environments and manage daily operations in alignment with SLA’s related to system availability
• Direct the deployment and activities of the team, facilitating the resolution of issues and ensuring alignment with support teams and business units
• Collaborate with business partners and stakeholders to identify requirements and opportunities for application modifications that support strategic objectives
• Prioritize competing demands in alignment with organizational goals and return on investment (ROI)
• Drive the development and optimization of a continuous delivery release model
• Ensure successful delivery of key capital project implementations and a seamless transition to steady-state support
• Oversee outsourced managed services and cloud/hosted contract SLAs related to application operations
• Develop application monitoring strategies for performance optimization and proactive issue resolution
• Evaluate root cause solutions to eliminate technical debt and improve system reliability
• Establish and maintain effective relationships with key clients and business partners
• Utilize performance metrics to demonstrate improvements in service delivery and SLA adherence
• Guide stakeholders toward solutions that maximize National Grid's investment in technology
• Build and lead a high-performing support team and effective support model
• Ensure compliance with SOX mandated controls and understand supported business processes to aid decision-making
• Lead and influence architectural decisions while managing maintenance, service, and project costs
• Manage all labor and non-labor cost in accordance with annual budget, maximizing opportunities for cost savings where possible

Skills

• A bachelor's degree in computer science or a related discipline, or an equivalent combination of education, training, and experience
• 10+ years of application support experience, including 5+ years in a supervisory or leadership role
• 5+ years of experience managing outsourced IT managed services providers
• Experience supporting IBM Maximo v7.6 or higher with integrations to mobile systems (e.g. Salesforce, CLICK, etc.)
• Previous experience managing and leading Maximo development teams, with strong evidence of utilizing best practices
• Proficient with Maximo concepts such as automation scripts, MIF integration framework, MBO objects, utilities add on, and associated infrastructure and architecture
• Experience with Maximo application implementations and upgrades
• Experience with delivering fixes/enhancements in Maximo an agile delivery model with coordination to partner systems
• Experience with supporting IBM Maximo MAS 8/9 in a cloud hosted environment (e.g. MS Azure), and strong knowledge of containerization including redhat openshift (RHOS) or similar technologies
• Demonstrated experience of database concepts in DB2 or Oracle
• Experience with utilizing and optimizing CICD pipelines for delivery and environment management
• Experience supporting COTS and other application software solutions, with a focus on Enterprise Asset Management implementations in mid to large-scale enterprises
• Strong experience with developing or architecting integrations to external systems such as SAP, Salesforce, GIS, etc

Benefits

• Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.
• Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed.
• Working from the office is encouraged when working on tasks that require a high degree of collaboration.
• We work with our employees to foster a flexible work schedule.

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