Note: The job is a remote job and is open to candidates in USA. UserVoice is a company that values genuine impact over arbitrary metrics, and they are seeking a full-stack Software Engineer to work on UserVoice Discovery, their flagship product feedback platform. The role involves building systems that analyze large-scale customer feedback using AI techniques to help product teams make better decisions.

Responsibilities

• Build systems that surface patterns, extract signal from noise, and help product teams make better decisions
• Work on UserVoice Discovery, our flagship product feedback platform

Skills

• 3+ years of professional development experience, with a good mix of back-end and front-end skills
• You're genuinely excited about applying AI/ML techniques to analyze large qualitative data sets — not as a buzzword, but as a real tool for surfacing insight at scale
• You thrive when the problem isn't fully defined. You can navigate uncertainty, make reasonable bets, and iterate toward clarity rather than waiting for perfect requirements
• You're drawn to unexplored territory — whether that's a new technique, an unfamiliar codebase, or a question nobody's asked yet. You explore, form hypotheses, and share what you find
• Quick to learn new codebases with minimal guidance
• You voice your ideas on engineering, product development, and company operations
• Always searching for the best solutions while considering project goals
• Comfortable with broad requirements and able to work with evolving specifications
• Go, Ruby on Rails, React, Tailwind CSS, Angular
• Knowledge of both relational and non-relational databases
• Familiarity with Docker/Kubernetes
• Experience with AI/LLM tooling, prompt engineering, or applying machine learning techniques to unstructured text — and the curiosity to go deeper

Benefits

• Collaborative Environment: Small, tight-knit team working across all company aspects
• Reputable Clients: Work on products trusted by well-known companies
• Retirement Plan: 401k
• Comprehensive Benefits: Fully paid medical, dental, and vision premiums for employees, with substantial contributions for family coverage
• Unlimited PTO: Take the time off you need to recharge
• Flexible Work Week: 4-day work week

Company Overview