Note: The job is a remote job and is open to candidates in USA. ICUC is a global leader in Social Media solutions with a diverse team spread across multiple countries. They are seeking a Social Media Content Specialist who will be responsible for moderating and responding to comments, writing engaging content, and ensuring online communities align with client guidelines.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone for different audiences
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
• Military/veteran experience, or relevant knowledge
• Strong organizational skills, reliability, and excellent customer service instincts
• Access to reliable, high-speed internet suitable for remote work
• Flexibility to work a variety of shifts, including evenings and weekends

Benefits

• Sick and safe time
• Flexible time off (paid time off like vacation)
• A range of benefits (medical, dental, vision, etc.)
• U.S employees need to work a minimum of 21 hours per week or more for benefits and flexible time off

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