Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that believes in the power of Human Connection. They are looking for a temporary, remote Social Media Community Moderator to develop digital communities and engage with users on behalf of clients.

Responsibilities

• Develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

Skills

• Previous social media moderation experience is required
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (a moderation & skills assessment (language assessment if applicable) will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps
• Personal computer with Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
• Sprinklr certification
• Hootsuite experience
• Sprout Social experience

Benefits

• Flexible schedules to fit all lifestyles

Company Overview