Note: The job is a remote job and is open to candidates in USA. Steneral Consulting is seeking a Senior Site Reliability Engineer / Systems Engineer to enhance system reliability and service quality. The role involves collaborating with various teams to provide monitoring recommendations, performing incident resolution, and utilizing modern monitoring tools to support the VA system infrastructure.

Responsibilities

• Collaborate with IST/System Engineering Team (SET) to provide monitoring and observability recommendations through analysis of monitoring key performance/critical performance indicators
• Perform enterprise-level triage and incident resolution to support VA system infrastructure
• Utilize modern monitoring tools (e.g., Dynatrace, Splunk, SolarWinds, ServiceNow Operator Workspace) to improve system reliability and service quality
• Work with system/application owners, DevOps, and network admins to diagnose outages and recommend changes to improve reliability
• Analyze workflow across multiple system environments and recommend stability enhancements
• Conduct deep technical investigations in collaboration with developers and identity/access teams
• Gain hands-on experience with enterprise-level incident analysis and infrastructure monitoring
• Create actionable insights to support improvements for veteran services

Skills

• Deep expertise (3+ years) in at least two enterprise troubleshooting tools (Dynatrace, Splunk, SolarWinds, ServiceNow Operator Workspace)
• 8+ years experience with IT system operability, reliability, application performance, and code quality
• 8+ years experience deploying, maintaining, and troubleshooting complex, enterprise-scale applications
• 2+ years experience independently leading teams to resolve technical challenges
• 1+ years experience in service virtualization, AWS/Azure Cloud, SaaS/PaaS implementation
• Experience in at least one technology area: Network, Windows, Desktop, Unix/Linux, AWS/Azure, WebSphere, Java/JS, MS/Oracle DB
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Education: HS diploma/GED with 20+ years relevant experience OR MA/MS in technical field with 10+ years relevant experience
• ServiceNow experience
• Experience with test-driven development, distributed systems, microservices, and cloud-native applications
• Familiarity with Oracle Enterprise Manager, Riverbed-Aternity, and ServiceNow VTBs
• Excellent written and verbal communication skills and strong critical thinking/error assessment
• Virtual team management experience
• Public Trust Clearance

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