Note: The job is a remote job and is open to candidates in USA. Infosys Public Services is seeking a ServiceNow Platform Administrator to join their team. The role involves administration, configuration, and architectural support of the ServiceNow platform, ensuring effective management of core modules and integrations while providing end-user support and training.

Responsibilities

• Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
• Current ServiceNow Certified System Administrator (CSA) certification is required
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades
• Experience monitoring platform performance, instance health, and maintenance activities
• Experience supporting integrations between ServiceNow and other enterprise systems
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
• Experience providing end-user support, training, and operational guidance
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
• Ability to use AI capabilities in daily work to improve productivity and solution quality
• Strong communication, troubleshooting, organizational, and rapid task switching skills

Skills

• Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
• Current ServiceNow Certified System Administrator (CSA) certification is required
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades
• Experience monitoring platform performance, instance health, and maintenance activities
• Experience supporting integrations between ServiceNow and other enterprise systems
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
• Experience providing end-user support, training, and operational guidance
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
• Ability to use AI capabilities in daily work to improve productivity and solution quality
• Strong communication, troubleshooting, organizational, and rapid task switching skills
• ITIL certification
• Experience in two (2) or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• SPM modules, including Demand and Project Portfolio Management (PPM)
• Other ServiceNow modules, including ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Company Overview

Company H1B Sponsorship