Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a contractor for their Global Impact team to provide project management services for in-kind implementation projects. The role involves overseeing delivery, governance, and milestone management for nonprofit engagements, ensuring successful go-lives and early adoption.

Responsibilities

• Develop and maintain project plans, timelines, milestone tracking, and dependency mapping for assigned engagements
• Establish and manage RAID logs (Risks, Assumptions, Issues, Dependencies)
• Facilitate governance cadences, including status reviews, milestone checkpoints, and go-live readiness reviews
• Provide structured reporting aligned to agreed delivery milestones
• Coordinate with nonprofit stakeholders and certified implementation partners to monitor implementation progress
• Ensure alignment between approved scope, grant objectives, and implementation timelines
• Identify delivery risks or scope variances and recommend mitigation strategies
• Escalate material risks to designated stakeholders as appropriate
• Track progress against defined implementation milestones
• Support go-live readiness validation and transition planning
• Deliver post-implementation summary reports outlining project outcomes, risks, and lessons learned
• Provide independent advisory input regarding delivery structure, sequencing, and risk management
• Leverage prior ServiceNow implementation experience to assess delivery feasibility and alignment with platform best practices

Skills

• 4–8 years of experience managing enterprise technology implementation projects
• Demonstrated experience managing or supporting ServiceNow implementations
• Working knowledge of ServiceNow delivery methodologies (e.g., NowCreate)
• Experience coordinating cross-functional stakeholders and external implementation partners
• Strong risk management and governance capabilities
• Ability to operate independently and manage defined project engagements concurrently
• Hands-on ServiceNow implementation experience (managing and/or supporting)
• 4–8 years enterprise technology project management
• Strong governance and risk management capabilities (RAID logs, milestone tracking, stakeholder coordination)
• Ability to work independently and manage multiple engagements concurrently
• Core PM fundamentals need to be strong
• ServiceNow Certified System Administrator (CSA)
• Experience working with nonprofit or mission-driven organizations
• Specific delivery methodology knowledge

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