Note: The job is a remote job and is open to candidates in USA. Health Care Service Corporation is a purpose-driven company that invests in professional development. The Sr. Workforce Planning Analyst is responsible for supporting workforce management and operational planning activities, ensuring optimal staffing levels and service performance.

Responsibilities

• Supporting workforce management and operational planning activities for customer service operations within HCSC’s HealthSpring line of business
• Monitoring real-time operational performance
• Optimizing resource utilization
• Developing and maintaining workforce measurement tools and reporting processes
• Supporting data-driven decision-making
• Overseeing business continuity and staff reallocation planning
• Coordinating and scheduling all off-phone activities across the customer service organization to ensure operational efficiency and service excellence

Skills

• Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing
• Experience with Workforce Management software
• Interpersonal and organizational skills
• Analytical and problem solving skills
• Clear and concise written and verbal communication skills
• PC experience to include Word, Excel, and PowerPoint
• Experience with NICE IEX and Variant Operations Manager software
• Experience building and maintaining workforce forecasting models
• Advanced proficiency with Excel to include (pivot tables, VLOOKUP, macros, SQL)
• Ability to develop executive reporting dashboards and present data to senior leadership
• Ability to travel

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan subject to the terms and the conditions of the plan

Company Overview