Note: The job is a remote job and is open to candidates in USA. ICONMA is a company looking to fill the position of Senior Technical Support Analyst for their client, a Truck and Engine Manufacturing company. The role involves supporting the dealer network with vehicle repairs, ensuring compliance with regulations, and providing diagnostic support to dealer technicians and body builders.

Responsibilities

• This position will support our dealer network by assisting dealers in vehicle repairs via case files
• We handle all aspects of the vehicle minus the motor
• We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations
• 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team
• This position supports client Dealer Technicians and Body Builders
• Tech Services support members support client dealers and body builders provide repair and diagnostic support
• Provide publications feedback to our publication’s teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility

Skills

• Solid diesel experience as well as customer service
• Technical expert that assists the dealer technician with vehicle repairs
• Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms
• Diesel experience is a MUST
• Extensive experience as an end user and customer support
• Bachelor's degree
• At least 2 years of field service engineering, automotive service or truck service experience OR at least 4 years of field service engineering, automotive service or truck service experience
• Qualified candidates must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States
• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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