Note: The job is a remote job and is open to candidates in USA. DigitalOcean is a leading cloud infrastructure provider focused on simplifying cloud technology for developers. The Senior Technical Account Manager will act as a strategic partner for key business customers, guiding them in optimizing their use of the cloud platform to achieve their business goals.

Responsibilities

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework
• Manage and maintain DigitalOcean’s key accounts
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption
• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer
• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies

Skills

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go)
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure)
• Proven track record of successfully troubleshooting technical problems
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles
• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth
• Experience advocating for customer needs and translating feedback into actionable insights
• Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences
• Ability to create and deliver technical presentations and training sessions that resonate with customer needs
• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems
• Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions
• Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments
• Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL)
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean's API
• Linux certifications (e.g., RHCSA/RHCE)
• Experience working with large CRMs like Gainsight and Salesforce

Benefits

• Reimbursement for relevant conferences, training, and education
• All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development
• Employee Assistance Program
• Local Employee Meetups
• Flexible time off policy
• Bonus in addition to base salary; bonus amounts are determined based on company and individual performance
• Equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program

Company Overview

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