Note: The job is a remote job and is open to candidates in USA. Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Senior Software Engineer designs, builds, and operates cloud-native applications using a microservices and event-driven architecture on Azure, collaborating with product and platform teams to deliver resilient, high-performance solutions.

Responsibilities

• Serve as the senior technical development lead during team projects and sprints
• Develop, test, deploy, and maintain software, while collaborating with team members on product refinements, sprint planning, execution, and reviews
• Own services end-to-end, including defining and meeting SLOs/SLAs, participating in on-call rotations, and leading incident response and postmortems to continuously improve system reliability
• Design and maintain CI/CD pipelines and infrastructure as code (IaC) (e.g., GitHub Actions/Azure DevOps, Terraform), enabling automated, repeatable, and secure delivery across environments
• Integrate AI capabilities into applications, including the use of LLM APIs, retrieval-augmented workflows, or intelligent automation to deliver enhanced product functionality
• Drive quality and reliability engineering practices, including automated testing strategies (unit, integration, contract, performance) and proactive validation techniques such as load testing or chaos engineering
• Develop positive relationships with clients, stakeholders, and internal teams with the ability to discuss problems, solutions, functions, and benefits your work has achieved
• Design and implement microservices-based architecture
• Build and maintain event-driven systems using messaging platforms (e.g., Azure Service Bus, Event Grid)
• Develop and operate REST and asynchronous APIs
• Implement observability (logging, tracing, metrics) using Azure-native tooling
• Ensure resilience patterns (retry, circuit breaker, idempotency, eventual consistency)
• Optimize and manage cloud infrastructure (cost, performance, scaling)
• Contribute to platform standards (API design, service contracts, messaging patterns)
• Provide support for onsite and system emergencies
• Evaluate new technical developments and investments that will advance company objectives
• Transform complex customer requirements into working, maintainable solutions
• Work collaboratively on creative solutions with engineers, product managers, and designers in an Agile (Scrum/Kanban) delivery model
• Perform, design and code reviews
• Assist in preparation of functional and technical documentation to provide troubleshooting to end users
• Investigate and resolve critical application functionality related issues and provide high level support to the Service Desk team
• Process build and pull requests, change form requests, and manage the release of code into production
• Operate as a mentor, offering technical guidance to less experienced engineers on the team, both onshore and offshore
• Perform other position-related duties as assigned
• Assess existing and new technologies that may advance function, performance, or scale

Skills

• Bachelor's degree in computer science, business, or a related field
• 8–10+ years of work experience in the technology industry
• 8–10+ years of work experience designing and implementing large scale distributed systems
• Experience working with agile and iterative project management methodology
• Experience building high-quality user experiences (UI/UX) for high-volume applications
• Experience working with application interface design, modelling, and implementation
• Experience working with all core software development activities, including requirements gathering, design, construction, and testing
• Experience building APIs and services using C#, .NET (Core/.NET 6+)
• Experience with React (hooks, state management, component architecture), TypeScript and modern frontend tooling
• Experience browser testing for desktop, tablet, and mobile applications
• Experience working with source code management such as Visual Studio Online or Gitlab
• Experience leveraging AI tools (Copilot, Claude, etc) and agents in multiple aspects of the software development process
• Experience with Microsoft Azure, including: App Services / Container Apps, Azure Functions, Azure Service Bus, Azure SQL, Azure Monitor / Application Insights
• Experience with modern identity and access management (IAM) solutions, including OAuth 2.0, OpenID Connect, and token-based authentication, and integration with providers such as Azure AD (Entra ID), Auth0, or similar platforms
• Knowledge of security-based design patterns
• Knowledge of DevOps and cloud-based storage, and communication patterns
• Knowledge of current software engineering trends, best practices, and standards
• Experience working with Software as a service (SaaS) providers
• Experience managing cloud-based technology services
• Azure cloud certifications

Benefits

• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid or remote work schedule
• Paid Parental Leave

Company Overview