Note: The job is a remote job and is open to candidates in USA. Northwestern Medicine is a leader in the healthcare industry, dedicated to improving patient interactions and healthcare solutions. The Senior Salesforce Administrator will provide advanced expertise in Salesforce configuration, maintenance, and optimization, while leading system initiatives and collaborating with stakeholders to enhance the platform's reliability and scalability.

Responsibilities

• Lead the configuration, optimization, and governance of Salesforce, including advanced Flows, complex automation, custom objects, Lightning features, and integrations
• Serve as platform expert for Ascend and Salesforce instances, maintaining custom metadata, settings, and system architecture
• Design and implement scalable solutions that support enterprise-level business processes and system growth
• Lead testing strategy, execution, and documentation for complex system enhancements and cross-functional initiatives
• Troubleshoot and resolve high complexity issues, performing root cause analysis and implementing long term solutions
• Partner with business stakeholders to translate strategic objectives into technical requirements and system enhancements
• Contribute to and enforce standards for documentation, architecture, governance, and change management
• Monitor performance, capacity, and reliability of assigned systems; recommend and implement improvements
• Provide advanced administrative support for projects, including planning, design, development, and implementation activities
• Mentor and support Salesforce Administrators and Analysts, promoting knowledge sharing and development
• Participate in and help lead agile ceremonies, backlog refinement, and continuous delivery efforts
• Oversee data quality processes, including data imports, cleansing, validation, and auditing
• Collaborate with IS teams to support integrations, security reviews, and compliance initiatives
• Provide thought leadership on Salesforce best practices, emerging features, and platform roadmap
• Participate in on call rotation

Skills

• Bachelor's degree or equivalent years' experience
• 5+ years of experience in Salesforce administration or related discipline
• Salesforce Platform Administrator Certification
• Advanced Salesforce certification preferred (e.g., Administrator II, Platform App Builder)
• Experience leading complex Salesforce initiatives in a healthcare or enterprise environment
• Strong analytical, architectural, and problem-solving skills
• Expertise with advanced automation (Flows, Apex fundamentals, system integrations)
• Demonstrated ability to collaborate across cross functional teams
• Strong organizational and time management skills; ability to manage multiple priorities
• Excellent written and verbal communication skills
• Experience working in agile methodology
• Highly driven, independent, and capable of providing leadership and mentorship

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Company Overview

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